512-262-9983 - [email protected]
Frequently Asked Questions
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Q: How do I place an order?
A: Simply give us a call, send us an email, fill out the form on our Contact Us or contact us via
Q: How far in advance should I place my order?
A: We book all our cakes on a first-come, first reserved basis. It is suggested that you reserve your date as soon as you know you will be needing a cake preferably 3 weeks prior to your non-wedding event. Because of our size, we only take a limited amount of orders each week.
Q:Is a deposit required to book an order?
A: Yes, a 50% non-refundable retainer is required to reserve a spot on the calendar. Your order is not put in the appointment book until a deposit has been received. You will receive an electronic receipt from me as well, outlining all of the details of your order. Orders placed with less than 2 weeks notice require payment in full. Orders placed within 7 days are subject to a rush fee of $25.
Q: Do you charge sales tax?
A: No. Because I do not sell individual items for immediate consumption, I am not required to collect sales tax on any cake product.
Q: I wanted to get a cheesecake for my party, do you make these?
A: As a Texas Cottage Law food provider, we cannot make any items that require refrigeration such as cream pies, custard pies, cheesecakes, tres leche cakes or any other items that the State of Texas has classified as a potentially hazardous food. So basically, if you need to keep it cool, we cannot make it for you.
Q: Where are you located? Are you a retail storefront?
A: We are a home-based custom cake shop specializing in custom cakes, cupcakes and cake pops where we work by appointment only from a private kitchen under the Texas Cottage Laws. This means that you can't just stop by and pick up a cake. All orders are custom, fresh, made to order.
Q: Do you donate items?
A: We do love to help out worthy causes; however, we must limit the causes that we support. You must be a Suga's Cakery customer before we will donate to your cause (unless your cause is a personal cause of ours as well). We support the folks that support us!
Q: Why can't I order on your website?
A: All of our items are custom made and designed for each client. In addition, Texas Cottage Food Law prohibits internet sales.
Q: Do you deliver? Is there a charge?
A: Yes we deliver. In fact, we highly recommend having your cake delivered if it is a multi-tier cake. It is the best way to insure that your cake arrives safely. Delivery for cupcakes, cake pops and celebration cakes within the Greater Austin area start at rate of $15. Wedding cakes are a flat fee of $50.
Q: Do you do consultations/tastings?
A: Yes. Consultations/tastings are for wedding cakes only and are by appointment only. However, we frequently participate at vendor fairs around town where you can stop by and purchase product to try. See our Upcoming Events page or contact us to see where we will be next.
Q: What should I bring with me to my consultation?
A: Any pictures or inspiration pieces (lace, ribbon, material etc) and colors for the wedding. It is also important to know how many servings you will be needing and what your budget is.
Q: What are these Texas Cottage Laws you keep referring to?
A: In September of 2011 the Texas legislature passed the Cottage Food Law allowing home bakers to produce and sell specific items made in their homes. In September of 2013 the law was expanded on allowing cottage food producers more places to sell their goods and a slightly wider, yet still limited list of goods that can be sold. Find out more about the Texas Cottage Law here. Our Texas Food Handler certificates are available for viewing upon request.